Better water starts with finding what's right for you.

Get on a call and tell us about your household, your water, and what matters most to you. We'll walk you through your options, answer your questions, and help you choose a system that makes sense for your life.

Book a call

Real people. No bots.
U.S. based concierge team.
25+ years. A family in water filtration.

Schedule your concierge water consultation.

Answer a few quick questions and pick a time. We'll take it from there.

How it works

Tell us about you and your water concerns.
Pick a day and time that works for your schedule.
Talk it through one-on-one, and get a straight answer on what fits your home.

What we'll cover on your call.

What you want from your water, starting with your water, your household and what matters most to you
Whether BOROUX is the right fit, with thoughtful guidance based on your water report, concerns and goals
The right filtration for you, based on what's actually in your water and what you'd like to address
The right size and setup for your life, considering your household, your kitchen and how much water you use
Your options, clearly explained, including system configurations and accessories, with straightforward guidance and no unnecessary upsells
What to expect over time, from your initial investment to filter replacement and ongoing care, so there are no surprises
Your next steps, made simple, including exactly what you need to get started and any available savings that make sense for your setup

Your water and your household come first.

Whether BOROUX is the right fit, based on what's actually in your water
The right filtration, size and setup for your home
Your options, clearly explained
What to expect over time, and your next steps made simple

The team behind the call.

Edie

Customer Service Manager

Eight years with BOROUX. Edie's favorite part is the excitement when a system is finally up and running. Her superpower of choice: a crystal ball, to see what's going on before she picks up the phone. Outside work, she's an animal and nature lover.

Katie

Customer Service Assistant Manager

Around six years with BOROUX. Katie helps you personalize a setup that fits your home and how you actually live. She'd like to see it through your eyes, to get the experience right. Outside work, usually at a concert.

Amber

Water Concierge

Five years with BOROUX. Amber helps families find the right system, and shares in the excitement when the water starts flowing. Her superpower of choice: teleporting, to help with setup in person. Outside work, family and Broncos football.

Pam

Water Concierge

With BOROUX since 2019. Nothing beats turning a frustrated call around and making sure you leave happy. Her superpower of choice: appearing in your home to help with setup, especially for older neighbors. Outside work, family, gardening, elephants, and a soft spot for black cats.

Book a call

Have a question before you book?

Browse answers to what we hear most, from filter lifespan to what BOROUX removes from your water.

BOROUX Foundation™ Filters remove up to 99.97% of harmful contaminants, including lead, PFAS ("forever chemicals"), chlorine and microplastics. They also keep the beneficial minerals in your water. The Water Quality Association (WQA), an independent group, certifies them to NSF/ANSI 42 (taste, odor and chlorine), NSF/ANSI/CAN 401 (emerging contaminants like microplastics) and NSF/ANSI/CAN 372 (lead-free materials). To keep that certification, the filters and our facility are retested and inspected every year.

A pair of Foundation Filters lasts up to 12 months, and a four-filter setup lasts up to 24 months. How long yours last depends on your water quality and how much you use. For best flow, scrub the filters every 3-6 months, or sooner if water starts filtering more slowly. Foundation Filters come with a one-year warranty against defects. You can also subscribe to get replacements automatically.

The Foundation Filters do not remove fluoride on their own. For fluoride, add BOROUX Proactive® Fluoride Filters. They work as 1-to-1 partners, so you need one Proactive Filter for each Foundation Filter. We recommend replacing them about every 1,000 gallons, which is roughly 6-12 months. Because of state rules, we can't currently ship Proactive Filters to California or Iowa.

BOROUX works by gravity alone. It needs no plumbing, no electricity and no installation, so you just set it on your counter and fill it. It keeps working during power outages and emergencies because it doesn't depend on water pressure or your home's water lines. Many under-sink reverse osmosis systems strip out healthy minerals along with contaminants. BOROUX keeps those minerals, so your water stays fresh and natural-tasting. It also costs just pennies per gallon, much less than bottled water or the ongoing filter and service costs of under-sink and RO systems. And every BOROUX stainless steel system comes with a lifetime warranty.

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