Refund policy

Refund Policy

At BOROUX, we want every part of your water wellness journey to be simple, transparent, and stress-free - including returns. To help us process your return quickly and ensure products arrive safely, please review the following requirements:

1. Return Merchandise Authorization (RMA) Required
All returns must include an approved RMA number provided by our Customer Service Team before shipping. Returns without an RMA will incur a $16 processing deduction from the refund amount.

2. Secure Packaging
Improperly packed returns may incur a fee of up to 15% (if damaged in transit back to us).

We encourage you to contact our Customer Service Team before sending back any items. We'll guide you through the process, share packaging tips, and help avoid unnecessary fees.

As we want you to experience the difference BOROUX makes, we take returns in new and used conditions within 60 days of delivery for all products. If you are unsatisfied with your product for any reason, we ask that you reach out to our Customer Service team at contact@boroux.com to create a Return Number. We do ask that items are returned in all available original packaging and literature.

We do not offer return shipping; however, we can create a prepaid return label at a $16 deduction from the refund. A return label can only be generated if the customer's physical address is within the contiguous 48 states.

Oversized Items (Floor Stand)
Some BOROUX products, such as the Floor Stand, ship in oversized packaging that may require more than one return shipping label. In these cases, we will provide all necessary labels (up to two) to complete your return. A single flat fee of $22.00 will be deducted from your refund - regardless of the number of labels required. This fee replaces the standard $16 label fee and will not be charged in addition to it. The Floor Stand must be returned in its original packaging.

You may also choose to return using your own shipping method at your expense. In these cases, you will need to obtain tracking to monitor the delivery.

Returns will be processed through our department within 2–5 business days and refunded to the original payment method used to place the order.

Original shipping charges, if applicable, will not be refunded.

For questions regarding return instructions, please reach out to our Customer Service team.

If a purchase includes a free item, the free item must also be included in your return. Free items not returned will be billed as a deduction from the final refund at their full retail value.